medical plaza specialty :: Article CreatorColorado Mountain Medical Relocates Several Specialty Clinics To Avon
On Monday, Feb. 13, a number of Colorado Mountain Medical specialty care clinics opened at their new locations in the Buck Creek Medical Plaza. Now, the medical provider's dermatology, endocrinology, ophthalmology and urology clinics are all located on the building's third floor.
"Our focus on this was to create a different experience for our patients," said David Kaplan, president of Colorado Mountain Medical. "We really hope it feels different and provides a great experience for our staff, our patients and our providers."
The relocation of these clinics to the Buck Creek center in Avon has several benefits, Kaplan added.
First, it adds a level of convenience by centralizing Colorado Mountain Medical's services in one location, where it already has an urgent care as well as other primary and specialty care providers. This, Kaplan said, is also beneficial given the national and local health care staffing challenges over the past few years.
"We've really struggled with staffing and we had to implement a lot of new strategies to make up for that," he said, adding that facing challenges with having staff to answer phones over the last year, Colorado Mountain Medical has created a remote employee group to help.
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"By bringing all the specialties up to one space, we really hope to solve that problem a little bit more. Having one front desk for all these specialties, one process that's somewhat standardized, having all of the teams in one centralized location will really help us expand and have economies of scale."
Additionally, relocating these specialty centers created opportunities to improve the overall patient experience.
"Depending on the specialty you're seeing, there's a different level of angst that comes along with that and how do we put some of that to rest? That was the goal and I think we were incredibly successful," he said.
When the clinics moved to their new homes, Colorado Mountain Medical was able to design the space specifically to serve each of the specialties, including being able to introduce some new technologies and equipment.
For endocrinology, this included a new imaging program and equipment (thanks to a donation from the Precourt family) as well as a room specifically designated for diabetes education. For dermatology, it was able to get a new laser for new types of treatment as well as create a "higher-end environment" with things like a massage chair for some of its "cash-pay" services. And for urology, Kaplan said the providers can now do procedures in the room that they weren't able to do before.
With this, the goal is to create a "more unique experience for a lot of our specialties," Kaplan said.
And, as Colorado Mountain Medical looks ahead, the new space opens up an opportunity for the health care company to hire more providers in areas of need.
"As we continue to expand our footprint in CMM and Vail Health, we're always thinking about, well where are we headed? And how do we ensure that we're meeting the needs of our community?" Kaplan said.
This includes adding primary care doctors — as numerous physicians have recently retired or left for opportunities outside of the valley — as well as expanding into high-demand specialties.
"We're seeing a higher demand for our endocrinology services, urology services and dermatology. So how do we ensure that we're getting the right providers for what the community needs? This new space will really allow us to do that," Kaplan said.
New patient solutions
"Really trying to take care of the patient in the best location is key," Kaplan said.
As Colorado Mountain Medical moves ahead, centralizing its services in Avon is only one example of this. It also includes a number of technological solutions, geared toward streamlining service and meeting patients where they're at.
This includes continuing access to its telehealth services, but also new options for receiving medical advice as well as scheduling appointments.
The aforementioned remote employee team is being used to not only help Colorado Mountain Medical alleviate some of the administrative pressure of its local team, but also to provide a new level of service to patients with a new hotline to reach nurses, which launched a few months ago.
"We didn't have clinical experts picking up the phone when you called in before," Kaplan said. "If you're talking to someone who doesn't have a lot of health care experience but is trained in scheduling and you're trying to figure out if you need to see a clinical provider or not, it doesn't help much."
Now, Monday through Friday from 8 a.M. To 5 p.M., patients can call the hotline and get advice from three full-time registered nurses (many of whom are located remotely in Denver). The nurses can answer questions; help patients determine if, when, and where to get care; initiate previously prescribed medications; connect with schedulers for non-urgent care, assist in booking urgent appointments and more.
Additionally, after rolling out online scheduling for its existing patients for primary and urgent care services, Colorado Mountain Medical is also looking to extend this scheduling to OB-GYN services as well. The hope is it will alleviate the need for patients to call, Kaplan said.
"We see thousands of phone calls a day," he said. "Being able to have that ability to schedule Saturdays, Sundays — at your convenience as a patient — is really going to be huge."
The Colorado Mountain Medical Nurse Line can be reached at 970-363-5429, Monday through Friday from 8 a.M. To 5 p.M. For routine appointment scheduling, do not call the nurse line, but rather call 970-926-6340. For medical emergencies, call 911.
Novant Health Expanding Access To Care With Completed Scotts Hill ...
WILMINGTON, N.C. (WECT) - Novant Health is boosting care options in New Hanover and Pender counties with the completion of a new 60,000-square-foot medical office building.
According to an announcement released by Novant Health, the new Scotts Hill Medical Plaza will "save residents travel time for outpatient care and cancer treatment." As the facility is part of the cancer institute hub, procedures like infusion treatments and radiation therapy, will be provided.
"To see patients that are going through so much and this is very exciting for our community because I live in Porter's Neck and this is right in our backyard," Colleen Haller said.
Laurie Whalin, who will serve as president of Scotts Hill Medical Center and is the chief operating officer for the Novant Health Coastal Region, says they are grateful to provide the community and care teams with a new building with the latest equipment.
"This expansion carries added meaning for us because we know this will provide convenient access to advanced specialty care, especially by providing a one-stop location for cancer care," said Whalin.
The medical plaza's outpatient services include primary care, heart and vascular, urology, neurology, pediatric specialty care, radiation oncology, general surgery, surgical navigation and rehabilitation services.
"Our goal is to provide convenient access to patients in the region. The Northern part of New Hanover County and the Eastern and Coastal part of Pender is one of the fastest-growing areas in the region. So we knew that we needed to be able to provide these convenient access locations to our patients and this was just the most likely spot to do that," Whalin said/
The plaza will open to patients on Dec. 11. Looking ahead, Novant Health says the Scotts Hill Medical Center will be a 250,000-square-foot community hospital with a surgical focus.
"It will include operating rooms, procedure rooms, a cardiac catheterization lab and space dedicated to gastroenterology and endoscopy procedures," they said in a statement.
Construction on that facility is ongoing and slated to wrap in 2026.
"Patients will not have to go into the center of Wilmington to receive either radiation therapy or their infusion oncology treatments they'll be able to come right here in the Scotts Hill campus to receive that treatment," Whalin said.
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