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Hackensack Meridian Health Is Redefining Primary Care Through Partnership With K Health

Photo: HMH 24/7, courtesy Hackensack Meridian Health

Photo: HMH 24/7, courtesy Hackensack Meridian Health

HMH 24/7, a new AI-driven primary care solution, will connect patients to high-quality, quick and easy access to Hackensack Meridian Health clinicians for all their primary care needs—sick, chronic, and preventive care—right from their phones

EDISON, N.J., September 16, 2024--(BUSINESS WIRE)--Hackensack Meridian Health, New Jersey's largest and most comprehensive health network, is announcing the upcoming launch of HMH 24/7, a new AI-driven solution that connects patients to primary care through a seamless integration of virtual and in-person care. Hackensack Meridian Health views this as a critical move to respond to the shift in how patients access and health systems deliver care.

HMH 24/7 offers patients quick and easy access to Hackensack Meridian Health clinicians for all their primary care needs—sick, chronic, and preventive care—right from their phones. Patients receive a dedicated clinician on the platform to oversee their care journey, with every touchpoint captured in their Hackensack Meridian Health medical record, resulting in a truly connected, personalized primary care experience. HMH 24/7 is being developed together with K Health, the New York-based company known for working with leading health systems, including Cedars-Sinai, to create innovative, proven solutions for scaling primary care with AI.

"Our partnership with K Health couldn't be coming at a better time, as the clear shift in primary care is uncovering the need for hybrid models that seamlessly connect virtual and in-person care across the care continuum," said Robert Garrett, CEO at Hackensack Meridian Health. "We know patients want virtual care, but understanding how to deliver that in the context of a larger health system is where HMH 24/7 stands us apart."

"The new reality of primary care—regardless of modality—is that it needs to be deeply embedded into a health system's care delivery model to be effective, and that's exactly what the innovators at Hackensack Meridian Health have enlisted us to do," said Ran Shaul, co-founder and chief product officer, K Health. "K Health's expert clinical AI solution is already live in major health systems across the country, relieving clinical burnout, reducing administrative burden, increasing appointment availability, and improving outcomes through data-driven decision making."

Launching this fall, HMH 24/7 will reshape patient care by harnessing K Health's technology that empowers clinicians with a panoramic view of a patient's entire health profile, enabling high-quality, data-driven decisions at every turn. HMH 24/7 is a seamless extension of the Hackensack Meridian Health ecosystem. Its physicians use the same Electronic Medical Record (EMR) system, ensuring unbroken continuity of care with the brick-and-mortar care team. This integration allows smooth patient transitions within the Hackensack Meridian Health network, whether for lab tests, screening exams, or more complex care.

"Patients want more access as well as more integrated care, which is the bread-and-butter of HMH 24/7," said Daniel Varga, MD, chief physician executive, Hackensack Meridian Health. "Our focus on extending our high-quality primary care, leveraging AI-driven technology, and 24/7 care, proves our commitment to open access to primary care in New Jersey."

The power of HMH 24/7 lies in its ability to streamline clinical processes. Automating intake and data entry frees doctors to focus on what matters most: personalized patient care. This shift enhances the patient experience and improves health outcomes.

Hackensack Meridian Health is behind the top hospitals in New Jersey, including Hackensack University Medical Center, the #1 adult and children's hospital in the state. With a focus on increasing access to its outstanding standard of care for chronic condition management as well as urgent care, HMH 24/7 will be available to those with insurance accepted by Hackensack Meridian Medical Group.

About Hackensack Meridian Health:

Hackensack Meridian Health is a leading not-for-profit health care organization that is the largest, most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. The network has 18 hospitals and more than 500 patient care locations, which include ambulatory care centers, surgery centers, home health services, ambulance services, lifesaving air medical transportation, rehabilitation centers, urgent care centers, physician practice locations, and a fitness and wellness center. With more than 35,000 team members and 7,000 physicians, Hackensack Meridian Health is a distinguished leader in health care philanthropy and committed to the health and well-being of communities throughout New Jersey.

The network's notable distinctions include having the only #1 ranked adult and children's hospitals in New Jersey, as ranked by U.S. News & World Report, 2024-25. Hackensack University Medical Center is nationally-ranked by U.S. News & World Report in eight specialties. To learn more, visit www.Hackensackmeridianhealth.Org.

About K Health:

K Health is the AI-driven Primary Care company on a mission to provide access to high-quality medical care at scale. Its 24/7 virtual primary care solution is available to millions of people in the U.S. Through leading health systems and insurers, as well as through a direct-to-consumer mobile app. K Health's platform includes a medical chat and AI predictive models based on large datasets to help physicians optimize diagnosis and treatment, and focus on patient care. K Health is backed by leading investors including Claure Group, Valor Equity Partners, Mangrove Capital Partners, GGV Capital, 14W, Comcast Ventures, Lerer Hippeau, Primary Venture Partners, and PICO Capital Partners. K Health is headquartered in New York. For more information, please visit www.Khealth.Com.

View source version on businesswire.Com: https://www.Businesswire.Com/news/home/20240916755879/en/

Contacts

For more information please contact:Khealth@moxiegrouppr.Com

Benjamin.Goldstein@hmhn.Org

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Best Of Orange County 2024: Health: Best Urgent Care

1. MemorialCare Urgent Care

Multiple locations; 877-696-3622; memorialcare.Org

MemorialCare Urgent Care locations include Costa Mesa, Cypress, San Juan Capistrano and Westminster, plus two each in Fountain Valley, Irvine and Huntington Beach. There is also 24/7 Virtual Urgent Care available for non-emergency urgent medical needs.

Whether it's a virtual or in-person visit, urgent care providers can treat a variety of adult and pediatric non-life-threatening emergencies. Specific medical conditions the urgent care centers treat include abdominal pain, abscesses, allergic reactions, allergies, asthma, bites and stings, bumps and bruises, colds, coughs and mild fevers, COVID, cuts, dehydration, diarrhea, ear aches, eye infections, flu, headaches, minor animal bites, minor burns, rashes, sinus infection, sore throat and strep throat, sports injuries, sprains or strains, stomach flu, sunburn, urinary tract infections, vomiting and wounds.

For in-person care, walk-ins are accepted. You can also choose to "reserve your spot" online to schedule an appointment at one of the urgent care centers in Fountain Valley, Huntington Beach, Irvine, Long Beach (Los Altos), San Juan Capistrano, Costa Mesa and Westminster.

In the case of a minor medical incident, urgent care providers will see patients right away. No appointment or prior authorization is needed.

Resources and services available at MemorialCare Urgent Care include x-ray, onsite pharmacy, lab, COVID testing, EKG, flu shots and travel immunizations. MemorialCare Urgent Care accepts most insurances and treats all ages, from newborn up. Their offices can also do sports physicals.

— Jessica Peralta

2. Marque Urgent Care

Multiple locations; 877-MY-DOC-NOW; marquemedical.Com

Bree Maloney, director of communications and experience for Marque Urgent Care, said there are several key factors that set the provider apart, including a highly skilled medical team, comprehensive services, pediatric services, chiropractic and physical therapy services, state-of-the-art facilities, convenient hours and locations, a patient-centered approach, efficient and streamlined processes and exceptional customer service.

"We offer a wide range of services, including treatment for minor injuries and illnesses, diagnostic testing, vaccinations and preventive care, ensuring that our patients receive all the convenient and necessary care under one roof," Maloney said. "We partnered with CHOC, Children's Hospital of Orange County, where CHOC pediatricians will work alongside our urgent care providers at select clinics in Orange County. We know that visiting an urgent care, especially with little ones, can often be stressful. This is why we work hard to create a calm and welcoming environment that will help you and your family avoid stress when visiting one of our facilities."

Marque has six facilities in Orange County, located in Aliso Viejo, Buena Park, Lake Forest, Mission Viejo, Newport Beach and Rancho Santa Margarita.

3. Hoag Urgent Care

Multiple locations; hoagurgentcare.Com

Hoag Urgent Care aims to provide patients with greater access to high-quality medical care by offering more locations, increased hours and patient-friendly online reservations and wait times. Hoag Urgent Care now has 16 Orange County locations. They are open seven days a week, and offer online wait times and check-in.

They can treat most injuries and illnesses, from coughs and colds to sprains, fractures, rashes and more. Hoag Urgent Care offers many primary care services, such as health screenings, annual exams and vaccinations.

Hoag is undergoing a $1 billion expansion of its Irvine campus that will be known as the Sun Family Campus. When completed, the expanded campus will include new state-of-the-art specialty care centers for surgical innovation, cancer, digestive and women's health, in addition to dedicated urgent care services for cancer patients.

Experts Encourage Caregivers To Prepare For Respiratory Illness Season

(NewsUSA) - If you are among the 1 in 5 Americans who serves as a caregiver to a spouse, parent, child, older adult, or someone with chronic health conditions, disabilities, or special needs, you may have taken on the role with little or no training or outside assistance.

In addition to assisting others with the activities of daily living and medical tasks, caregivers are often advocates helping ensure that those they care for receive the preventive care and treatments they need – including protection from potentially serious threats from respiratory illnesses like COVID-19 and flu.

Developing a care plan that includes checklists and reminders can help caregivers organize and prepare themselves to help manage someone else's daily care and health. Champions for Vaccine Education, Equity and Progress (CVEEP) and the National Alliance for Caregiving (NAC) have issued a new guide to help caregivers build a care plan ahead of this year's respiratory illness season, which can be a stressful time for people with chronic medical conditions or compromised immune systems. 

CVEEP and NAC experts offer the following tips for caregivers:

Caregivers are encouraged to visit the CVEEP website (cveep.Org) and NAC website (caregiving.Org) for additional information and resources.

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